Business Lead
Job Details
IdeaCrew is currently seeking an experienced Business Lead to help support and lead our fast-paced, growing State-based Marketplace (SBM) team. This individual will engage with cross-functional teams to manage the progression of critical activities, deliverables, resources, and timelines in connection with deployment and operations and maintenance of a technology platform for new SBM. The Business Lead influences decisions through collaboration, leadership and a customer-focused approach.
Reporting to the Project Manager and key members of the Leadership team, you will guide the understanding of the project team through design and development to ensure project requirements are met. Business Leads build trusted customer relationships through proactive client management and effective project delivery.
Key Skills & Qualifications
- Establish knowledge of client business challenges and priorities to translate into opportunities
- Maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner
- Elicit requirements using interviews, document analysis, requirements, workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow
- Redesign technical business processes for administrative workflows, and provide clients with management consulting on organization redesign and new business processes
- Perform deep dive analysis, in collaboration with key operational stakeholders, to recommend solutions in support of program requirements
- Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
- Review client deliverables to ensure they meet client acceptance criteria.
A Business Lead for IdeaCrew will oversee
- Plan Management – loading and verification of data and plan documents onto the marketplace technology platform
- Requirements traceability – verification that all business rules have been configured, tested and accepted
- Stakeholder Review Support – coordinate with business stakeholders
- Customer Enrollments: maximize marketplace eligibility accuracy and enrollment
- Operational Readiness management: planning and overseeing execution of operational readiness activities, CMS gate reviews and compliance items
- Consumer Assistance Center integration: work closely with Consumer Assistance Center vendors to manage marketplace technology platform dependencies such as CRM data and automated application status lookup
You will also
- Recommend optimization to increase the effectiveness of the team, current processes and engagement models
- Collaborate on organizational transformation solutions and execution
- Coordinate and assist in the review, editing and update of new and existing documentation
- Demonstrate leadership and accountability for not only your work but the team’s work
- Provide guidance and work leadership to less-experienced business analysts
- Instill team commitment to company delivery methodologies and practices
- Help drive the development and usage of metrics/KPIs and facilitate sharing of best practices between team members
- Interface with developers, testers and other analysts to ensure requirements are understood
- Participate in special projects as required
Desired Skills & Expertise
- Four year degree or equivalent experience
- 5 plus years Business Analyst / Lead Experience
- Five plus years working with and leading agile teams
- Small Business Marketplace Implementation and Project Management Experience preferred
- Experience in Healthcare systems, the Affordable Care Act, and State and Federal Regulations preferred
Salary
$80000 to $155000 per year
Equal Employment
IdeaCrew values a diverse workplace and is proud to be an equal opportunity workplace. IdeaCrew does not discriminate on the basis of race, religious creed, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, ancestry, veteran status, marital status, political affiliation, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.